Agents & Workflows
Understand a sequence of tasks, decisions and approvals. An agent is not a reason to remove accountability from consequential work.
Why this matters
Service teams, internal knowledge and business follow-up. A useful learning task gives you a reason to use the tool and a way to judge the result. Instead of collecting generated answers, learn to identify what the task requires and what still needs checking.
The worked task
Your practice brief
A team wants a helper to draft follow-ups without sending incorrect promises.
Use fictional or approved information. Before starting, say what a useful output would look like and which claims or actions need review.
- Map input, knowledge source, draft, review and approved action.
- Define what the helper is forbidden to do.
- Test missing information and an incorrect source document.
- Keep the demonstration in draft-only mode and document human approval.
What you can show
Workflow map, tests and approval gates.
Keep the original attempt and the improved version when appropriate. Explain which parts AI helped with, what you changed yourself and why the final output is more useful.
Review before calling it complete
- Does the result answer the actual brief?
- Which facts, calculations or behaviours did you verify?
- What is still uncertain or incomplete?
- Can you explain the important decisions without relying on the generated answer?
Connect the next skill
Pilot authorised integrations with cost limits, logs and a named owner.
Practice presenting the result or handling the conversation around it. A well-made output and a clear explanation are different skills; both deserve an attempt and feedback.
Explore the learning platform: Foundation curriculum. Examples here explain possible learning applications; they are not promises of individual results.
Explore the demo before choosing your next step.
From repeated problem to a tested prototype
A team repeatedly answers the same service questions and wants an AI assistant.
Research → design → build → testFollow the example →
Test the problem before building the app
A founder has an exciting app idea but has not checked whether people face the problem often enough.
Customer discovery + prototype thinkingFollow the example →Questions to connect this topic with real situations
These related, illustrative practice guides can help you rehearse the conversation or task around your learning. Choose a suitable level; they do not replace the actual lesson brief or specialist review.
All topic questions and scenarios · Choose a practice format